Customer Survey

1. Your Information

This survey is for existing customers of Leigh Fibers only. Please note that fields with an asterisk ( * ) are required.

Full Name *

Email Address *

2. How long have you used our product or service?
Less than 6 months
More than 6 months but less than 1 year
1-3 years
Over 3 years
Never used
3. How often do you use our product/service?
Once per week or more
2 to 3 times per month
Once per month
Less than once per month
4. Overall, how satisfied were you with our product/service?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

Please tell us why you feel that way:

5. How satisfied are you with the following characteristics of our product/service?

Please rate the following categories with 5 being most satisfied, and 1 being least satisfied.

Quality
5 4 3 2 1
Price
5 4 3 2 1
Purchasing
5 4 3 2 1
Shipping
5 4 3 2 1
Billing
5 4 3 2 1
Customer Service
5 4 3 2 1
Repeat purchase experience
5 4 3 2 1
6. How important are the following characteristics when purchasing this type of product/service?

Please rate the following categories with 5 being extremely important, and 1 being not important.

Quality
5 4 3 2 1
Price
5 4 3 2 1
Purchase experience
5 4 3 2 1
Installation or first use experience
5 4 3 2 1
Usage experience
5 4 3 2 1
After purchase service (customer service, etc.)
5 4 3 2 1
Repeat purchase experience
5 4 3 2 1
7. Thinking of your most recent experience with our product/service, how much do you agree with the following statements?

Please rate the following categories with 5 being strongly agree, and 1 being strongly disagree.

Product/service was worth the purchase price
5 4 3 2 1
Product/service does what it claims
5 4 3 2 1
Product/service does what I need
5 4 3 2 1
Product/service is easy to use
5 4 3 2 1
Product/service is competitively priced
5 4 3 2 1

What did you like about our product/service?

What did you dislike about our product/service?

8. Thinking of similar products/services offered by other companies, how would you compare our product/service offered to them?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don’t know
9. Would you purchase our product/service again?
Definitely
Probably
Not sure
Probably not
Definitely not

Why do you feel that way about purchasing our product/service again?

10. Would you recommend our product/service to colleagues or contacts within your industry?
Definitely
Probably
Not sure
Probably not
Definitely not

Why do you feel that way about recommending our product/service?

11. What suggestions do you have to improve our product/service?
 

If you have only small amounts of fiber to sell or recycle, we're not the place for you. If you are in this position, we recommend reading this article on How To Recycle Clothes.

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